Coming to Human Services can be an overwhelming and frustrating experience. We take care of thousands of people every month who need help. We would like to explain some things about what you can expect when you come here—whether you are applying for some type of benefit (such as food stamps, child care assistance, or Medicaid) or whether you already have an open case.
Reception – When you arrive, please see any receptionist.
Cashier – The cashier will issue your EBT card to obtain your benefits if/after you are approved.
Appointments – If you have any kind of appointment, bring your appointment letter so the receptionist can connect you with the right unit. If you don't have an appointment and wish to apply for benefits, the receptionist will give you an application to fill out.
Leaving the building – Once you have checked in with the receptionist, you should avoid leaving the building before your name is called. If you need to go out of the building before your name is called, please tell the receptionist that you need to leave and if you are planning on coming back.
Order in which names are called – People come here for a variety of reasons to see workers who work with different programs. If people arrive after you but are called before you, it is because they are here to see a different type of worker than you need to see.
At Human Services, we are required by law to verify every eligibility factor. This means we have to ask you to prove many circumstances in your life such as your living arrangements, income, Social Security numbers, birth details, divorce decrees, citizenship, etc. We will need copies of all documentation except social security cards; although you will have to provide a number if you are applying for assistance. There is a copier available to you in the lobby. Please make copies when you come in to the office before your appointment begins.
Sometimes you may submit papers to us that cause us to have more questions that need to be answered. Then we may need you to give us more documentation to answer those questions.
If you come in to drop off your documentation, you may leave the papers with the Receptionist; put them in the drop box in the lobby. If you need a receipt, you may request one from the receptionist when you drop off papers in person. Do not leave original documents. You will not see a worker when you return documents.
Your worker may indicate that you can send documentation to us by mail. Do not send original documents by mail.